Returns & Refunds
Last updated: October 1, 2026
All sales are final
We do not accept returns, exchanges, or refunds for change of mind, wrong size ordered, fit, or color preference. Items are made to order, so please check the size guide before you buy.
Cancellations
Orders go into production quickly. We can only change or cancel an order within 24 hours of purchase, and only if production has not started. Email us as soon as possible.
What we will fix
If something is wrong with what we sent, we will make it right. This covers:
- Items that arrive defective or damaged
- Items that are not what you ordered (wrong item, size, or design)
To report a problem, email sendlinemtb@gmail.com within 14 days of delivery with your order number and clear photos showing the issue. If it qualifies, we will send a replacement or refund you, our choice. You usually won't need to ship the item back unless we ask.
What is not covered
- Normal wear and tear, or damage from washing or use that doesn't follow the care instructions
- Damage from riding, crashes, or accidents
- Alterations, or items that have been worn heavily or modified
- Small differences in color, print placement, or fabric feel that are normal for made-to-order products
Payment disputes
If there is a problem with your order, please contact us first so we can fix it quickly. If you open a dispute with your bank or card company, we will give them your order records and these policies.